Track Order

Hey there! We get it, sometimes things can get a bit confusing or unclear. But no worries, we're here to help you sort through it all. Think of us as your friendly neighborhood problem solvers, ready to lend a hand whenever you need it.
Check out our FAQ or contact us

Don't see your question here? Drop us a line!

We're sorry, but once an order has been submitted, we're unable to make changes or cancel it.
We recommend dropping us an email at with your order number, and we'll try our best to help you.


Shipping time varies by location. These are our estimates:

*Estimated Shipping Time

United States 3-10 Business days

Canada, Europe 3-15 Business days

Australia, New Zealand  3-15 Business days

Central & South America 3-15 Business days

Asia 3-15 Business days

Africa 3-15 Business days

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

To find out more about out shipping policy read here
Shipping Policy

Has your order not arrived yet? We're really sorry to hear about that! We understand it can be frustrating, but don't worry, we've got your back. We're here to help you out, so let's work together to sort this out and make sure you get your order in no time!

Our shipping carriers work independently from Paran, but here are a few solutions we can provide.

If your package shows as delivered and it's only been a day or two, don't worry just yet! Sometimes carriers scan packages before they're actually delivered. Keep an eye out over the next few hours, it might still show up.

If it's been an unusually long time since the tracking was last updated or if there's been no update since the label was created, it's possible your package is lost in transit. Drop us an email at, and we'll dive into it for you.

Please note, if the shipping address was temporary and the recipient has moved before the expected delivery date, we can't take responsibility.

Remember to inform customer support about any lost packages within 30 days of the ship date. If not reported within this timeframe, we won't be able to assist you.

Absolutely! You can check out out here

Unfortunately, yes, there is. Our shipping carriers operate independently from Paran, so we're unable to offer return shipping.
Customers will be responsible for paying return shipping costs.

We have dedicated a page for it. You can read about it here

We’re sorry to hear that! Please send a photo to our Customer support at and include your order number so we can take a closer look and help with a solution!

Send us a picture anyway! While normal wear and tear typically doesn't qualify for a replacement or refund, if it's determined to be a manufacturing defect or unreasonable damage, we'll certainly investigate further!

Contact us at and we'll provide you with more information and a return address.